Refund policy

 

 

Shipping



EU Shipping - Standard 

€5.99 for orders under €100.

Free for orders over €100.

2-5 days

 

 

UK Shipping - Standard

Free for orders over £100

3-6 days (in some cases the import process may add an additional delay)

Due to our logistical setup orders containing multiple items may be shipped in separate packages.

 

US Shipping - Standard 

7.99 for orders under 100.

Free for orders over 100.

3-6 days
 


Returns


EU Returns

Free returns within 30 days of purchase when unworn and with all original packaging. First contact us at hello@zenrunning.club before returning any products. Accepted returns will have the product purchase price refunded to the original payment method.

 Please be aware that we are unable to offer free returns from Sweden and Switzerland.

 

UK Returns

Returns only within 30 days of purchase when unworn and with all original packaging. First contact us at hello@zenrunning.club before returning any products. Accepted returns will have the product purchase price refunded to the original payment method.

Please be aware that we are unable to offer free UK returns.

 

US Returns

Free returns within 30 days of purchase when unworn and with all original packaging. First contact us at hello@zenrunning.club before returning any products. Accepted returns will have the product purchase price refunded to the original payment method.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

 

Vegan Approved