Refund Policy

EU Returns

Free returns within 30 days of receiving the order, when unworn and with all original packaging. First contact us at returns@zenrunning.club before returning any products. Accepted returns will have the product purchase price refunded to the original payment method.

Please be aware that we are unable to offer free returns from Sweden and Switzerland.

UK Returns

Returns within 30 days of receiving the order, when unworn and with all original packaging. First contact us at returns@zenrunning.club before returning any products. Accepted returns will have the product purchase price refunded to the original payment method.

Please be aware that we are unable to offer free UK returns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.